Reference

How We Handle Your Account Information

We collect only what we need to run your account, verify deposits through bKash, Nagad or Rocket, and keep your wallet secure. This policy sets out what data we hold, why we hold it, and how you can request changes or deletion.

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TigerBD How We Handle Your Account Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what data we hold, request a correction, or ask us to delete your account and all records, reach us through any of these channels. Our support team will verify your identity using your registered mobile number before making changes.

Team online

Live Chat

Open the chat icon in the bottom right corner of any page. Tell the agent you want to discuss privacy or data access and they will guide you through the verification steps and handle your request.

Email Support

Send your request to our support email address from the email you registered with your account. Include your username and mobile number so we can verify ownership before responding with your data or processing a deletion.

Account Settings

Log in and open account settings to update your email, mobile number or password yourself. For data export or full account closure you will need to contact support directly through chat or email.

DATA SAFEGUARDS

How We Protect Privacy

We encrypt all data transfers using industry-standard SSL. Payment verification happens through secure tokenised references so your bKash, Nagad or Rocket credentials never pass through our servers. Session cookies expire after inactivity and you can clear them from your browser anytime. We audit access logs regularly and flag unusual patterns for manual review.

Encrypted Transfers

Every page you visit and every deposit or withdrawal request travels over an encrypted connection. When you send funds via bKash, Nagad or Rocket the transaction reference is tokenised so we never see your mobile banking PIN or security answers.

Cookie Control

We use essential cookies to keep you logged in and preference cookies to remember your language choice. You can block or delete cookies through your browser settings but doing so will log you out and reset your preferences each visit.

Access Logs

We record every login timestamp, device fingerprint and IP address. If we detect a login from a new device or location we may ask for additional verification through SMS OTP to the mobile number on file before granting wallet access.

Data Retention

Active account data is kept for as long as you use the platform. Transaction records are retained for the period required by financial record-keeping rules.

Common Data Questions

Players in Dhaka, Chittagong and across Bangladesh ask us these questions about account privacy and data handling. If your question is not listed here contact support through live chat or email.

We ask for your mobile number, email address and a password. When you make your first deposit via bKash, Nagad or Rocket we record the transaction reference and amount to credit your wallet and build your payment history.

No. Payment authorisation happens entirely within your mobile banking app. We receive only a tokenised transaction reference once you confirm the transfer. Your PIN, OTP codes and security answers never reach our servers.

Yes. Contact support through live chat or email and request a data export. We will verify your identity using your registered mobile number then send a file containing your account details, transaction logs and support messages within seven business days.

Log in, withdraw any remaining balance, then contact support and request account closure. We will verify your identity and close the account. Personal data is deleted within ninety days except for transaction records we must retain under financial rules.

We use session cookies to keep you logged in and preference cookies to remember language and layout choices. You can block cookies in your browser settings but you will be logged out after every page and your preferences will not persist.

We never sell or rent your personal data. Payment processors see only a tokenised reference when you deposit or withdraw. If required by legal process in eligible regions we may disclose records to authorised authorities but we do not share data for marketing.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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